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Why choose Blueline?
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Blueline has the most affordable and reliable Broadband Internet Access Service in Bali. The bandwidth of your package is fully dedicated to you at any time of the day. Your bandwidth is not “max” or “up to” or “shared”. Service is very important to us. Our Support Desk is staffed 24/7 and when a visit to your location is necessary, this will happen within a day.
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What do you mean with - Your bandwidth is not “max” or “up to” or “shared”?
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Most providers in Bali provide bandwidth that is NOT DEDICATED. They sell packages such as “128 kbps” where they add words such as “Max” or “up to” or “1-8 shared”. The result for you is that you will almost never see that 128 kbps. Blueline has that 128 kbps ALWAYS available for you, day or night.
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How many customers do you have?
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Currently we have around 600 customers per September 2006. In addition, over 1,000 clients have used our services at our Hotspots at Hotels, Restaurants, Resorts and Villas in Bali.
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How often is your network down?
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Over the last 6 months our network has been up 99.8% of the time. This is by far the best in Indonesia. |
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How does the connection from my house to say, www.yahoo.com, work?
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Your location is wirelessly connected to one of our relays, these are linked to our Network Center in Northern Denpasar, which is linked by satellite to Hong Kong. In Hong Kong the link is connected to a massive Global fiber optic network.
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Why do you use a satellite to link to Hong Kong? Isn’t Fiber Optic available in Indonesia?
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At the moment Satellite is the most cost effective and reliable link available in Bali. Fiber Optic is available and we do offer clients this option.
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How many computers can I connect?
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You can connect as many as you like when you install a router. Your computers (PCs and/or Macs) will be connected by cable or WiFi to this router, which in turn is connected to Blueline. Blueline sells and installs routers.
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Can I monitor my staff’s internet use?
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You can and probably should. Most simple would be to install something like www.dumeter.com on each monitored PC. It will tell you how much Internet traffic each PC generates. There are also programs available that will tell you, in as much detail as you want, what this traffic was. Blueline can help you with installing this.
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Can I use Skype?
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Most of Blueline’s customers use Skype, some for hours a day, others a few times a week. Nearly everybody’s experience with the service has been excellent! To us no surprise, because we have worked hard to design an Internet Access Service and Network that can handle Skype calls without a problem.
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Can I watch TV over the Internet?
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Yes, although streaming video generates a lot of traffic for you at about 2 MB per minute. Interesting sites: http://tvunetworks.com www.youtube.com.
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Internet radio?
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Yes, but again streaming radio is relative traffic intensive at around 1 MB per minute. Interesting sites: http://somafm.com http://www.shoutcast.com
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What are your DNS/Web/Email settings?
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DNS Servers
DNS 1 – 202.169.240.10
DNS 2 – 202.169.244.88
Mail Servers
If you have an email account with Blueline use the following settings:
POP 3 (Incoming) – orchid.blueline.co.id
SMTP (Outgoing) – zorro.blueline.co.id
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| (Q) |
I would like to play games online and have an Xbox or PS/2. Can you forward ports on your routers?
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We provide private (i.e. non-routable, firewalled) IP addresses on our SoHo networks. Although it is technically possible to forward specific ports through our routers, it is not feasible as we can only forward ports to one IP address. That means other users in your area with game consoles couldn't use the service for gaming.
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How come program *XYZ* doesn't work well (or doesn't work at all) on your network?
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We block a minimal amount of ports on our network to protect our customers against Denial of Service (DOS) attacks and known network software vulnerabilities. Some of these include ports used by Microsoft SQL Server, Microsoft Windows Sharing, Unix Network File System ( NFS ), and others. New ports are added and monitored as the need arises. Virtual Private Networks allow users to securely and safely run these kinds of services across the Internet; packets passing through VPN's are not affected by these blockages.
Residential users are generally set up behind special routers on our network with private IP addresses. This reduces cost and helps protect individual computers from outside attacks. It can, however, cause problems with programs that try to open return connections, such as games and VPN software.
Because our network is primarily connects through a satellite, some latency-intolerant applications such as voice over IP and video conferencing may struggle with occasional variations in response time (ping times from 700ms to 900ms). We have Fiber Optic packages that have much reduced response time (ping times 260ms to 400ms)
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Why do my web pages come up slow?
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There are a number of reasons that web traffic may slow down or otherwise behave sluggishly. The following is a list of possible problems and their remedies:
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Network problems: Sometimes problems are related to the remote web site or service provider. Other issues will occasionally arise on the Blueline network. These problems generally affect more than one customer, but are sometimes the hardest to troubleshoot. They can last anywhere from a couple seconds to a few minutes, depending on the nature of the problem.
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RF Interference: There are other technologies and service providers that use radio equipment similar to ours. For example, 2.4 Ghz phones use the same frequencies to transmit voice that the majority of our radios use to transmit data. Be sure that your phone base is several feet away from radio equipment and antenna cabling that we may have installed. Sometimes we run into outdoor interference. This is usually fixed by changing some settings in our access points. Most of this is done behind the scenes as we continually monitor and maintain the wireless infrastructure.
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Equipment failure: You may need to occasionally reboot your radio and/or routing equipment due to hang-ups in the software or hardware. If this doesn't solve the problem, our technicians can help you diagnose the problem and determine if it is a failure on our end or yours.
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Line of sight issues: During heavy wind or storms, a few of our antennas have been blown around just enough to degrade performance. Other obstacles may also get in the way. We have had trees (and buildings!) grow in the way of what used to be a great line of sight. The only way to fix these types of problems is to schedule a time for our field technicians to come out and realign your antenna.
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Network saturation: If sluggishness continues to be a problem, make sure nobody else on your network is downloading or uploading files that could use up your available bandwidth. Don't forget to check any web, email, or file servers on your network. If it's still slow, even after unplugging the whole network (except yourself), and you've verified your DNS settings and turned off "Autodetect Proxy Settings" in your Internet Options control panel, give us a call.
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What about maintenance, upgrades, and outages?
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When necessary, we try to schedule network maintenance and upgrades after 10:00 p.m. Mon-Fri, or on weekends, depending on the work to be done. If maintenance must be performed during business hours, we make an effort to contact customers who may be affected within 24 hours of the scheduled work.
In the case of outages, you can be assured that technicians will be at the scene fixing the problem as quickly as possible, depending on the nature of the outage, weather in the area, traffic, etc.
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How do I contact support?
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